Refund policy

ALL SALES ARE FINAL

Due to Arizona health, safety, and alcohol regulations, as well as the perishable and consumable nature of our inventory (including cold beverages, packaged snacks, beer, wine, and accessories), Real Deal Smoke & Vape does not accept returns, exchanges, or customer refund requests once an order has been picked up or delivered.

1. In-Store Pickup & Local Delivery:
Please inspect your order upon receipt. Once an order is accepted at pickup or delivered to your address, the sale is final. We cannot accept returns on opened, consumed, or handled items.

2. Damaged or Missing Items:
If an item in your delivery order is visibly damaged or missing from your bag upon arrival, you must notify us within 2 hours of delivery by calling (480) 664-4406 or emailing cloudchasersmesa@gmail.com with your order number and a photo of the damaged item. Verified missing or damaged items will be refunded to the original payment method or replaced at store discretion.

3. Out-of-Stock Discrepancies & Store Adjustments:
If an item you ordered online is physically out of stock or unavailable at our store prior to fulfillment, Real Deal Smoke & Vape will automatically cancel the unavailable item and issue a full refund back to your original payment card.

4. Age Verification Refusals (Alcohol):
Arizona law requires valid government-issued photo ID confirming the recipient is 21 years of age or older for all alcohol orders. If valid ID cannot be verified, or if the recipient is visibly intoxicated, delivery will be refused and the order cancelled. Delivery and restocking fees are non-refundable.

Questions regarding our policy:
Real Deal Smoke & Vape
835 E Southern Ave #1, Mesa, AZ 85204
Phone: (480) 664-4406
Email: cloudchasersmesa@gmail.com